Return Policy
We understand that an item purchased online may not always be what you were looking for. The following return and exchange terms apply to purchases made through DarbukaPlanet.com and by phone.
Return period
You have a 30-day approval period starting on the date each item ships. If items in an order ship on different dates, the approval period is calculated separately for each item.
How to request a return
- Use our contact form to request a return. We will contact you with return instructions.
- Return the item in its original condition, in the original carton, with all accompanying packaging and paperwork.
- Ship the item back within 10 days of completing your return request. Items sent back after this period will not be accepted.
Return shipping, fees and refunds
- The customer is responsible for return shipping costs.
- Returns are subject to a 10% restocking fee.
- Once we receive the item in its original condition, we will refund the purchase amount, less shipping costs and the 10% restocking fee.
- Refunds are processed every Monday and Friday.
Exchanges
We allow one authorized exchange per order, for a similar item of the same price. Authorized exchanges are not subject to a restocking fee.
If an authorized exchange later results in a return request, the original item's purchase date is used to calculate the 30-day period.
Items that cannot be returned or exchanged
- Replacement drum heads. Please confirm the correct head size with your instrument's manufacturer before ordering.
- Blemished items or items that need repair. These products are offered at a significant discount and are non-returnable and non-refundable.
Customer service
Monday through Friday, 11 am–5 pm PST.
Call toll-free: 1-888-317-5883, or use our contact form.
Warehouse address
Darbuka Planet
Shayni-Trade Corp
1320 Grand Ave #3
San Marcos, CA 92078, USA